{"id":26,"date":"2026-10-31T16:41:36","date_gmt":"2026-10-31T16:41:36","guid":{"rendered":"https:\/\/clipvana.shop\/?page_id=26"},"modified":"2026-11-01T09:54:01","modified_gmt":"2026-11-01T09:54:01","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/velcair.shop\/index.php\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\n<style>\n\/* VELCAIR RETURNS & REFUNDS *\/\n.vl-returns {\n  --lime:#D5FF3F;\n  --black:#111111;\n  --graphite:#292929;\n  --white:#F2F2F2;\n  --muted:#A5A5A5;\n  --line:rgba(255,255,255,.13);\n  width:100vw!important;\n  max-width:100vw!important;\n  margin-left:calc(50% - 50vw)!important;\n  background:var(--black);\n  color:var(--white);\n  font-family:Arial,Helvetica,sans-serif;\n  overflow:hidden;\n}\n.vl-returns *{box-sizing:border-box}\n.vl-returns a{color:var(--lime);text-decoration:none}\n.vl-returns a:hover{text-decoration:underline}\n\nbody:has(.vl-returns) #page,\nbody:has(.vl-returns) 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font-weight:800;\n  letter-spacing:1.5px;\n}\n.vl-returns-button:hover{\n  background:var(--graphite);\n  text-decoration:none!important;\n}\n\n@media(max-width:800px){\n  .vl-returns-hero{padding:75px 6% 60px}\n  .vl-returns-hero h1{letter-spacing:-2px}\n  .vl-returns-layout{\n    grid-template-columns:1fr;\n    gap:35px;\n    padding:50px 6% 70px;\n  }\n  .vl-returns-nav{position:static}\n  .vl-returns-nav a{display:inline-block;margin-right:14px}\n}\n@media(max-width:480px){\n  .vl-returns-hero h1{font-size:47px}\n  .vl-returns-section p,\n  .vl-returns-section li{font-size:13px}\n  .vl-returns-contact{padding:20px}\n}\n<\/style>\n\n<div class=\"vl-returns\">\n\n  <section class=\"vl-returns-hero\">\n    <div class=\"vl-returns-inner\">\n      <div class=\"vl-returns-kicker\">Shopping with confidence<\/div>\n      <h1>RETURNS <span>&amp;<\/span><br>REFUNDS.<\/h1>\n      <p>\n        We want you to feel confident about every VELCAIR purchase.\n        If something isn&#8217;t right, our 14-day return policy explains\n        how to request a return and what to expect from the process.\n      <\/p>\n      <div class=\"vl-returns-meta\">\n        VELCAIR LLC &nbsp; \/ &nbsp; Last updated: November 1, 2026\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <div class=\"vl-returns-layout\">\n\n    <aside class=\"vl-returns-nav\">\n      <strong>POLICY GUIDE<\/strong>\n      <a href=\"#vl-period\">01. Return Window<\/a>\n      <a href=\"#vl-eligibility\">02. Return Conditions<\/a>\n      <a href=\"#vl-process\">03. How to Return<\/a>\n      <a href=\"#vl-shipping\">04. Return Shipping<\/a>\n      <a href=\"#vl-refunds\">05. Refunds<\/a>\n      <a href=\"#vl-damaged\">06. Damaged or Incorrect Items<\/a>\n      <a href=\"#vl-exclusions\">07. Non-Returnable Items<\/a>\n      <a href=\"#vl-contact\">08. Contact Us<\/a>\n    <\/aside>\n\n    <main class=\"vl-returns-content\">\n\n      <section class=\"vl-returns-section\" id=\"vl-period\">\n        <h2><span>01 \/<\/span> 14-Day Return Window<\/h2>\n        <div class=\"vl-returns-highlight\">\n          <strong>14 DAYS TO REQUEST A RETURN<\/strong>\n          <p>\n            You may request a return within 14 calendar days after\n            receiving your order. Return requests submitted after\n            this period may not be accepted, except where applicable\n            law requires otherwise.\n          <\/p>\n        <\/div>\n        <p>\n          To start a return, contact us within the 14-day period\n          using the email address listed at the bottom of this page.\n          Please include your order number and the reason for return.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-eligibility\">\n        <h2><span>02 \/<\/span> Return Conditions<\/h2>\n        <p>\n          To qualify for a return, items should meet the following\n          conditions:\n        <\/p>\n        <ul>\n          <li>Items must be unused, unworn, and in their original condition.<\/li>\n          <li>Items must be returned with original packaging, tags, and accessories where applicable.<\/li>\n          <li>Proof of purchase or an order number must be provided.<\/li>\n          <li>Products must not show damage caused by misuse, alteration, or improper handling.<\/li>\n        <\/ul>\n        <p>\n          We may inspect returned products before approving a refund.\n          Items that do not meet the applicable return conditions\n          may be refused, subject to applicable consumer rights.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-process\">\n        <h2><span>03 \/<\/span> How to Request a Return<\/h2>\n        <p>Follow these steps to request a return:<\/p>\n        <h3>Step 1 \u2014 Contact us<\/h3>\n        <p>\n          Email <a href=\"mailto:mianhamzazia74@gmail.com\">mianhamzazia74@gmail.com<\/a>\n          within 14 calendar days of receiving your order.\n        <\/p>\n        <h3>Step 2 \u2014 Provide order details<\/h3>\n        <p>\n          Include your full name, order number, item you wish to\n          return, and reason for the return. Photos may be requested\n          if the item is damaged or incorrect.\n        <\/p>\n        <h3>Step 3 \u2014 Wait for return instructions<\/h3>\n        <p>\n          Our team will review your request and, if approved,\n          provide instructions for sending the item back.\n          Please do not send items to an address until return\n          instructions have been provided.\n        <\/p>\n        <h3>Step 4 \u2014 Send the item back<\/h3>\n        <p>\n          Package the item securely and send it using a suitable\n          shipping service. Keep your tracking information until\n          the return has been completed.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-shipping\">\n        <h2><span>04 \/<\/span> Return Shipping Costs<\/h2>\n        <div class=\"vl-returns-highlight\">\n          <strong>CUSTOMERS PAY RETURN SHIPPING<\/strong>\n          <p>\n            For standard returns, customers are responsible for\n            arranging and paying the return shipping costs.\n            Original shipping charges are not refundable unless\n            required by applicable law.\n          <\/p>\n        <\/div>\n        <p>\n          We recommend using a tracked shipping service and keeping\n          your proof of postage. VELCAIR is not responsible for\n          returned parcels lost in transit when the customer\n          arranges the return shipment.\n        <\/p>\n        <p>\n          If an item is defective, damaged on arrival, or incorrectly\n          supplied, contact us before sending it back. We will\n          review the issue and handle it in accordance with\n          applicable law.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-refunds\">\n        <h2><span>05 \/<\/span> Refunds<\/h2>\n        <p>\n          Once your returned item is received, we will inspect it\n          and notify you whether your refund has been approved.\n        <\/p>\n        <ul>\n          <li>Approved refunds are generally issued to the original payment method.<\/li>\n          <li>Processing begins after the returned item has been received and inspected.<\/li>\n          <li>Your bank or payment provider may need additional time to post the refund.<\/li>\n          <li>Original shipping charges are generally non-refundable for standard change-of-mind returns, except where required by law.<\/li>\n        <\/ul>\n        <p>\n          If your refund has been approved but has not appeared\n          after the applicable processing period, please contact\n          your payment provider first and then reach out to us\n          if you still need assistance.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-damaged\">\n        <h2><span>06 \/<\/span> Damaged, Defective, or Incorrect Items<\/h2>\n        <p>\n          If your order arrives damaged, defective, or different\n          from what you ordered, please contact us as soon as\n          reasonably possible.\n        <\/p>\n        <p>\n          Include your order number, a description of the issue,\n          and clear photographs where possible. We will review\n          the issue and work with you on an appropriate solution,\n          such as a replacement, refund, or other remedy required\n          by applicable law.\n        <\/p>\n        <p>\n          Customers will not be required to pay return shipping\n          where applicable law requires the seller to cover those\n          costs.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-exclusions\">\n        <h2><span>07 \/<\/span> Non-Returnable Items<\/h2>\n        <p>\n          Certain products may not be eligible for return where\n          permitted by applicable law. This may include:\n        <\/p>\n        <ul>\n          <li>Items that have been used, worn, or damaged after delivery through customer handling.<\/li>\n          <li>Items missing essential components or original packaging, where that affects eligibility.<\/li>\n          <li>Personal-care or hygiene products that have been unsealed or used, where a lawful hygiene exception applies.<\/li>\n          <li>Items clearly identified as final sale, where permitted by law.<\/li>\n        <\/ul>\n        <p>\n          These exclusions do not limit any mandatory rights you\n          may have under applicable consumer protection laws.\n        <\/p>\n      <\/section>\n\n      <section class=\"vl-returns-section\" id=\"vl-contact\">\n        <h2><span>08 \/<\/span> Contact Us<\/h2>\n        <p>\n          For return requests, refund questions, or help with an\n          order, contact our team:\n        <\/p>\n        <div class=\"vl-returns-contact\">\n          <p><strong>Business:<\/strong> VELCAIR LLC<\/p>\n          <p><strong>Member:<\/strong> MIAN HAMZA ZIA \u2014 SOLE MBR<\/p>\n          <p><strong>Address:<\/strong> 1001 MAIN ST 12282 KALISPELL MT 59901<\/p>\n          <p><strong>Email:<\/strong>\n            <a href=\"mailto:mianhamzazia74@gmail.com\">mianhamzazia74@gmail.com<\/a>\n          <\/p>\n          <p><strong>Website:<\/strong>\n            <a href=\"https:\/\/velcair.shop\">https:\/\/velcair.shop<\/a>\n          <\/p>\n        <\/div>\n      <\/section>\n\n    <\/main>\n  <\/div>\n\n  <section class=\"vl-returns-bottom\">\n    <h2>MADE FOR YOUR CONFIDENCE.<\/h2>\n    <p>Need help with a return? Get in touch with VELCAIR.<\/p>\n    <a class=\"vl-returns-button\"\n       href=\"mailto:mianhamzazia74@gmail.com?subject=VELCAIR%20Return%20Request\">\n      REQUEST A RETURN\n    <\/a>\n  <\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shopping with confidence RETURNS &amp;REFUNDS. We want you to feel confident about every VELCAIR purchase. 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