PRIVACY
POLICY.

01 / Introduction

This Privacy Policy applies to the website velcair.shop, operated by VELCAIR LLC (“VELCAIR,” “we,” “our,” or “us”). It describes how we collect, use, disclose, and protect information relating to visitors and customers.

By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will request it separately.

02 / Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and contact information

• Name and billing or shipping address.
• Email address and telephone number, if provided.
• Information you submit through contact or enquiry forms.

Order and transaction information

• Products purchased, order details, and transaction records.
• Billing, delivery, and order fulfilment information.
• Payment status and limited transaction details supplied by payment providers.

Technical and usage information

• IP address and browser or device information.
• Pages visited, website interactions, and access times.
• Cookie and similar technology information, where enabled.

We collect information that you provide directly and information that may be generated automatically when you use the website.

03 / How We Use Information

We may use collected information for purposes such as:

• Processing and fulfilling customer orders.
• Arranging shipping, delivery, returns, and refunds.
• Communicating order confirmations and customer support responses.
• Maintaining, operating, and improving our website.
• Detecting suspicious activity, fraud, and security issues.
• Maintaining business, accounting, and transaction records.
• Meeting applicable legal and regulatory obligations.
• Sending promotional communications where permitted by law and, where required, with your consent.

You can opt out of marketing emails by using the unsubscribe instructions in the message or contacting us directly. Service-related messages, such as order updates, may still be sent when necessary.

04 / Sharing Information

We do not sell your personal information for money. We may share relevant information with service providers when reasonably necessary to operate our store and provide our services.

Depending on the services enabled on our website, these may include:

• Payment processors that handle checkout transactions.
• Shipping and delivery providers that fulfil orders.
• Website hosting, security, and technical service providers.
• Analytics or marketing providers, if such services are used.
• Professional advisers, regulators, or authorities where legally required.

Service providers may process information under their own privacy policies and applicable contractual obligations. We do not authorize them to use customer information for unrelated purposes.

05 / Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart sessions, and understand website performance where applicable.

Cookies are small files stored on your device. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, login, or other website features.

06 / Payments

Payments made through our store may be processed by third-party payment service providers. When you make a purchase, payment information is handled through the payment method and provider presented at checkout.

We may receive transaction confirmations, payment status, and limited payment-related details needed to manage your order. We do not intend to store complete payment card numbers or security codes on our website.

Please review the privacy policy of your selected payment provider for information about how it handles payment data.

07 / Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, security, and legal compliance.

Retention periods may vary depending on the type of information and the legal obligations that apply. When information is no longer required, we will take reasonable steps to delete or anonymize it, where appropriate.

08 / Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage you to use secure devices and protect your account credentials.

09 / Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain personal information.
• Objecting to or requesting restrictions on certain processing.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing communications.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing a request. Certain information may be retained where the law permits or requires it.

10 / Children’s Privacy

Our website is not intended to be directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate steps.

11 / Third-Party Links

Our website may contain links to external websites, services, or platforms. These third parties operate independently and have their own privacy practices.

We are not responsible for the privacy policies, content, or security practices of external websites. We recommend reviewing their privacy notices before providing personal information.

12 / Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

13 / Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact VELCAIR LLC:

Related Store Policies

For more information about shopping with VELCAIR, please review our other store policies:

• Terms & Conditions
• Returns & Refunds
• Shipping & Delivery
• Legal Notice