Shopping with confidence

RETURNS &
REFUNDS.

We want you to feel confident about every VELCAIR purchase. If something isn’t right, our 14-day return policy explains how to request a return and what to expect from the process.

VELCAIR LLC / Last updated: November 1, 2026

01 / 14-Day Return Window

14 DAYS TO REQUEST A RETURN

You may request a return within 14 calendar days after receiving your order. Return requests submitted after this period may not be accepted, except where applicable law requires otherwise.

To start a return, contact us within the 14-day period using the email address listed at the bottom of this page. Please include your order number and the reason for return.

02 / Return Conditions

To qualify for a return, items should meet the following conditions:

Items must be unused, unworn, and in their original condition.
Items must be returned with original packaging, tags, and accessories where applicable.
Proof of purchase or an order number must be provided.
Products must not show damage caused by misuse, alteration, or improper handling.

We may inspect returned products before approving a refund. Items that do not meet the applicable return conditions may be refused, subject to applicable consumer rights.

03 / How to Request a Return

Follow these steps to request a return:

Step 1 — Contact us

Email mianhamzazia74@gmail.com within 14 calendar days of receiving your order.

Step 2 — Provide order details

Include your full name, order number, item you wish to return, and reason for the return. Photos may be requested if the item is damaged or incorrect.

Step 3 — Wait for return instructions

Our team will review your request and, if approved, provide instructions for sending the item back. Please do not send items to an address until return instructions have been provided.

Step 4 — Send the item back

Package the item securely and send it using a suitable shipping service. Keep your tracking information until the return has been completed.

04 / Return Shipping Costs

CUSTOMERS PAY RETURN SHIPPING

For standard returns, customers are responsible for arranging and paying the return shipping costs. Original shipping charges are not refundable unless required by applicable law.

We recommend using a tracked shipping service and keeping your proof of postage. VELCAIR is not responsible for returned parcels lost in transit when the customer arranges the return shipment.

If an item is defective, damaged on arrival, or incorrectly supplied, contact us before sending it back. We will review the issue and handle it in accordance with applicable law.

05 / Refunds

Once your returned item is received, we will inspect it and notify you whether your refund has been approved.

Approved refunds are generally issued to the original payment method.
Processing begins after the returned item has been received and inspected.
Your bank or payment provider may need additional time to post the refund.
Original shipping charges are generally non-refundable for standard change-of-mind returns, except where required by law.

If your refund has been approved but has not appeared after the applicable processing period, please contact your payment provider first and then reach out to us if you still need assistance.

06 / Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where possible. We will review the issue and work with you on an appropriate solution, such as a replacement, refund, or other remedy required by applicable law.

Customers will not be required to pay return shipping where applicable law requires the seller to cover those costs.

07 / Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. This may include:

Items that have been used, worn, or damaged after delivery through customer handling.
Items missing essential components or original packaging, where that affects eligibility.
Personal-care or hygiene products that have been unsealed or used, where a lawful hygiene exception applies.
Items clearly identified as final sale, where permitted by law.

These exclusions do not limit any mandatory rights you may have under applicable consumer protection laws.