SHIPPING
& DELIVERY.

01 / Order Processing

After an order is placed successfully, VELCAIR begins processing it for fulfilment.

• Orders are reviewed and prepared for dispatch.
• Processing times may vary depending on product availability and order volume.
• Orders are generally processed during business days, excluding applicable holidays.
• You will receive an order confirmation after completing checkout.

02 / Delivery Estimates

Delivery times depend on the destination, shipping service, carrier operations, and other factors outside our control.

Delivery estimates are provided for guidance and are not guaranteed arrival dates unless expressly stated otherwise. Actual delivery may take longer during holidays, severe weather, peak shopping periods, or carrier disruptions.

03 / Shipping Charges

Shipping charges, if applicable, are calculated or displayed during checkout before you complete your purchase.

• Available shipping methods and charges will be shown at checkout.
• Shipping costs may vary according to destination, order size, weight, and selected service.
• Any promotional free-shipping offer will be subject to its stated terms.

Please review the shipping total at checkout before submitting your order.

04 / Order Tracking

Where tracking is available for your selected shipping service, tracking details will be provided after your order has been dispatched.

Tracking information may take some time to appear or update after the carrier receives the parcel. For the latest delivery information, use the tracking link or number supplied with your dispatch notification.

If you have not received tracking details after your order has been dispatched, contact us with your order number.

05 / Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

• Check your name, street address, apartment or unit number, city, postal code, and contact details.
• Contact us as soon as possible if you notice an address error.
• Address changes may not be possible once an order has been dispatched.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend the order, where permitted by law.

06 / Shipping Delays

Although we work to process orders promptly, some delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather or natural events.
• Carrier service interruptions or operational delays.
• Public holidays and peak shipping periods.
• Customs inspections or border procedures.
• Incorrect or incomplete delivery information.

If you believe your order is delayed, contact us and we will help review the available shipment information.

07 / Lost, Missing, or Damaged Orders

If your order appears lost, has not arrived within the expected delivery period, or arrives damaged, please contact us with your order number and relevant details.

For damaged deliveries, photographs of the parcel and product may help us investigate the issue.

We will review the circumstances and work toward an appropriate resolution in accordance with applicable consumer protection laws.

08 / International Orders

If international shipping is offered at checkout, international deliveries may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Any applicable duties or taxes and the party responsible for paying them will depend on the shipping arrangement and applicable law. Please review the checkout information and local import requirements before ordering.

International delivery estimates may vary due to customs clearance and local carrier operations.

09 / Returns & Refunds

If you need to return an eligible purchase, please review our Returns & Refunds Policy .

VELCAIR offers a 14-day return request period from the date the customer receives the order, subject to the conditions in our Returns & Refunds Policy and applicable law.

Customers are responsible for standard return shipping costs, except where applicable law requires otherwise.

10 / Contact Us

Need help with shipping, tracking, or a delivery issue? Contact VELCAIR using the details below.